Adapt. Change. Evolve.

Telemarketing

Maximize list penetration, agent efficiency, and the potential of your sales with SER's patented dialing technology and built-in recording, speech analytics and inbound capabilities.

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Collections

Develop highly targeted campaigns to reach the right debtors at the right time with the right messages to ensure maximum debt recovery.

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Market Research

Leverage the capabilities necessary to reach qualified respondents, manage multiple campaigns simultaneously, and complete calls effortlessly and accurately.

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Fundraising

Increase donor contacts and improve pledge rates with best-of-breed outbound technology and customized strategies that help you work lists smarter and more effectively.

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Proactive Customer Care

Improve the quality of your customer care with tools, strategies, and resources that help reinforce brand loyalty, increase customer retention, and address issues before they arise.

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Product Areas

Contact Management

Count on SER for the industry’s most reliable outbound, inbound, blended, and IVR solutions available—CPS™, CPS E²™, ENSERCLE™, and Gateway™.

Quality Management

Unbeatable flexibility, features, and value make Activ! Voice and View™, Activ! IQ™ and Activ! Coaching™ the industry's most valuable interaction recording and workforce optimization solutions.

Speech Analytics

Uncover valuable business intelligence from your recorded voice conversations with SERTAINTY™.

Siemens Partners with The Gores Group

Hot Technology

Now, there’s a complete customer interaction management suite that can rev up your performance.  Introducing ENSERCLE, a fully-integrated suite featuring inbound, outbound, IVR, email, recording, skills-based routing and other capabilities.

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Press Releases